FAQ

FAQ

Why do you charge “core charges” on some items? What is a “core charge”?

A core charge is really just a deposit. Mechanical parts (not body parts) have value to rebuilders who transform an old defective part into a useable part. To ensure that we get your old part back in exchange we charge a "core charge," or deposit, until you can return it. There are numerous benefits to doing this. First, when we sell the core to a rebuilder, it helps us to sell you the part at a lesser price. Secondly, by returning your old part to us, we get it back into the "recycling stream" where it will do some good, either as a rebuilt part, or as scrap. This helps to conserve natural resources, including the energy required to create a part from scratch, from the mining of the raw materials to the machining and manufacturing of the part. Additionally, when you turn in your old part to a certified recycler, you know that it will be handled in an environmentally responsible manner. Leaking fluids, grease and other potentially harmful materials will be contained. Better than tossing it into the garbage where it will eventually end up in a landfill, don't you think?

Who buys parts from you?

Smart people. Seriously, anyone who drives or fixes vehicles can and should buy parts from an automotive recycler. Our main customers are body shops, mechanical repair shops, transmission shops and the driving public. We also sell parts to fleet companies, city municipal garages, and glass companies, to name a few. Remember, all vehicles run on used parts.

Where do your cars come from?

We obtain vehicles from a variety of sources. Increasingly our vehicles come from insurance auto auctions. We competitively bid to purchase these later model cars and trucks for their parts. We also purchase from dealerships, garages, body shops, and from the general public, in other words from you!

Where do your cars come from?

We obtain vehicles from a variety of sources. Increasingly our vehicles come from insurance auto auctions. We competitively bid to purchase these later model cars and trucks for their parts. We also purchase from dealerships, garages, body shops, and from the general public, in other words from you!

What is your warranty on used parts?

All parts carry a 6 month “no hassle” warranty. We also offer one and two year extended warranties on all parts we sell, at a very reasonable cost. In addition, we offer warranties to pay labor costs in the event of the failure of one of our parts.

What is your warranty on rebuilt and new parts?

New and rebuilt parts come with six month, one year or two year warranties. Since the warranty comes from the manufacturer, it all depends on the part type.

What is an “aftermarket” part?

Aftermarket refers to any new part that is not “OEM” (Original Equipment Manufacturer). Generally aftermarket parts are less expensive than OEM. We stock a huge selection of aftermarket parts, from headlamps to sunvisors, and all are great quality

What if I need to return a part, but I have lost my receipt?

We prefer of course that you keep your receipt. However, as long as we can read our stock number on the part we sold you, we can recreate your invoice. We will make the effort, and usually we can find it, however, if we cannot verify the purchase we cannot refund.

What forms of payment do you accept?

We accept cash, checks and credit cards.

Is this a “junk yard”?

We really hate that term. No, we are not a junk yard. A junkyard is just a field of rusting hulks. We are an automotive recycling facility that carefully uses best business practices to safely and efficiently process wrecked and disabled automobiles for their useable parts. So there.

Is there an association for auto recyclers?

Yes. In Arizona we are members of the Arizona Automotive Recyclers Association (AARA). We are active members and currently serve on the board of directors. We are also members of the national association, Automotive Recyclers of America (ARA).

If you have the part I need but my car is at a repair shop how do I get it there?

We will deliver free of charge to any shop in our delivery area. As long as you have cleared it with the shop, and the part has been paid for. Usually customers ask us to do this for larger, heavier items, such as motors and transmissions. Chances are your shop is already one of our customers, and we are more than happy to assist them to get your vehicle repaired.

If you don’t have my part can you find it?

Absolutely. We have four parts locating systems with access to thousands of salvage yards and millions of parts. It's the rare part that we can't find. And when you buy it through us the part goes through our inspection process and you get our warranty.

How many parts do you have?

We stock over 100,000 recycled & new auto parts. We also have the ability to search a database of millions of parts in seconds.

How do you keep track of all those parts?

All of our parts and cars are managed by our “yard management system,” computer software developed specifically for the auto recycling industry. Computers have allowed us to be much more efficient than we were in the “old days.” Now, with bar coding and the Internet and networking capabilities we seamlessly manage the entire operation with precision that was unthinkable even a decade ago.

How do I verify the year of my vehicle or the engine size?

Use a VIN decoder. Every car has a VIN, or "vehicle identification number." This is the 17-digit number that appears on a tag placed usually on your driver's door and also visible through your windshield on the driver's side. It is surprising how many people, and even repair shops, get the year or engine size wrong, causing them to order the wrong part. The easiest thing to do is to give the VIN number to one of our sales people and have them decode it for you.

How do auto-recycling yards save me money?

Because we sell recycled parts for a fraction of the cost of new, you can save 50% to 90% off the price of new parts. In addition, insurance rates are held down because of the cost savings on insurance claims by the use of recycled parts. And, the huge amount of scrap metal generated by auto recyclers reduces the price on new products that can be manufactured using recycled materials. Cut out the middleman mark-up & deal with us "the supplier."

Do you stock new parts?

Yes. In fact, we stock thousands of OEM (Original Equipment Manufacturer) and aftermarket parts. We do this to supplement our recycled parts inventory because we can’t get enough of certain parts from wrecked vehicles. Rust-Free Arizona Parts!

Do you ship parts?

We have shipped parts to every state in the union. We have perhaps one of the finest shipping facilities of any automotive recycler in the nation. We have six full time shipping personnel who know how to wrap, pack, and box any and every conceivable part. From an air cleaner to half of a car (either half) we can and do ship out thousands of packages a year. We are equipped with digital scales, pneumatic staplers, new boxes and specialized shipping software that gets the part to you fast and intact.

Do you deliver?

We have a fleet of delivery vehicles that deliver daily to business accounts within approximately a 75-mile radius of us. We ship daily  to private parties. UPS!

Can I pull my own parts?

Sorry, no. The days of letting people roam through our yard are over. In order to ensure safety and quality control we don't allow anyone in our warehouses or yard except our own employees.

Can I buy body parts in the same color as my car?

Sometimes we can accommodate you, especially if we are well stocked on certain model cars and we have many choices. However, we cannot guarantee an exact match, because of fading and year differences. Also, we will not attempt to locate parts by color.

Are all of your parts “on the shelf”?

We have a indoor warehouse, with thousands of pre-dismantled parts on the shelf. However, we can’t have everything on the shelf.  Because our computer tracks every sale and every part look up we are able to pull parts that are likely to sell. However, some parts have to be left “on the vehicle”. We have a special crew that pulls those parts as needed. Usually a few hours notice is all we need.